House Rules

These Rules define the conditions of access, use and conduct within the Provider's studios and premises. They apply to the Client, their guests, collaborators, subcontractors and any person accompanying the Client during the Session (hereinafter collectively "the Occupants").

The Client is responsible for ensuring compliance with these Rules by all Occupants they bring onto the premises. The Client undertakes to inform them of the provisions of these Rules prior to their entry into the studios.

Access to the studios is strictly reserved for persons with a confirmed booking and up-to-date payment (full or deposit as agreed). The Provider reserves the right to refuse access to any person who cannot provide evidence of a valid booking.

The Client is invited to arrive at least fifteen (15) minutes before the scheduled start time of the booked Session to allow for reception, technical briefing and setup under optimal conditions. This setup period is included in the booked time slot.

The maximum number of persons admitted simultaneously into the studio is defined according to the chosen configuration and communicated to the Client upon booking confirmation. The Provider reserves the right to refuse access to excess persons for safety and comfort reasons.

The booked time slot is a global period that includes reception, technical setup, testing, recording or filming, cleanup and departure of the Client and Occupants. No automatic extension is provided.

Any delay by the Client exceeding fifteen (15) minutes without prior notification to the Provider (by email or phone) may result in a proportional reduction of the effective Session duration, without compensation, refund or rescheduling. The Provider shall not be held liable for the quality of the Session under such circumstances.

In the event of a delay exceeding thirty (30) minutes without notification, the Provider reserves the right to consider the Session as cancelled (no-show). All sums paid will remain acquired by the Provider as a fixed indemnity.

Any use of the studio beyond the booked time slot will be billed to the Client at the prevailing hourly rate, per thirty (30) minute increment commenced, subject to studio availability.

The studio is made available to the Client in a "turnkey" configuration, with all technical equipment verified and operational (microphones, headphones, cameras, lighting, teleprompter, set furniture and any other equipment mentioned in the booked package description).

The Client and Occupants undertake to use the equipment and materials provided in accordance with their intended purpose and following the instructions of the on-site technician. It is strictly prohibited to:

• Connect any personal equipment (computer, audio, video or other) without the technician's prior authorization;
• Modify the set layout, move set pieces, adjust lighting or handle technical equipment without authorization;
• Use the equipment for purposes other than those provided for in the booking.

A joint inspection may be carried out at the beginning and end of the Session. Any anomaly noted at the end of the Session and not reported by the Client upon arrival will be presumed attributable to the Client, unless proven otherwise.

Any damage, loss or deterioration of materials, set pieces, equipment or premises attributable to the Client or Occupants — whether intentional or resulting from negligence — will be invoiced to the Client at the actual cost of restoration or replacement, based on a quote prepared by the Provider or a qualified third-party contractor.

The Client and Occupants are required to comply with all safety instructions displayed on the premises and communicated by the Provider's staff, including evacuation procedures in the event of fire or emergency.

It is strictly prohibited to:

• Smoke or vape anywhere on the premises (studios, common areas, restrooms);
• Bring illegal substances, flammable, explosive or dangerous products;
• Bring animals onto the premises, unless with the Provider's prior written consent;
• Use the premises for illegal purposes or purposes contrary to public policy or morality.

The Client undertakes to immediately inform the Provider's staff of any incident, anomaly, malfunction or situation presenting a risk to the safety of persons or property.

Occupants are required to behave respectfully toward the Provider's staff, any other users of the premises and the working environment. Any aggressive, abusive, threatening, discriminatory behavior or behavior disrupting the smooth running of activities may result in the immediate termination of the ongoing Session and expulsion from the premises, without refund.

Food and beverage consumption is permitted exclusively in designated areas, clearly identified on the premises. All consumption is prohibited on the filming set and in the immediate vicinity of technical equipment. The Client is responsible for the cleanliness of the areas used.

The premises must be returned in the condition in which they were made available. The Client shall ensure that the studio is tidied and that waste is disposed of in the containers provided for this purpose.

A qualified technician from the Provider is present throughout the Session to manage video and/or audio capture, lighting, teleprompter operation (if this option has been subscribed) and the smooth technical running of the shoot.

The Client undertakes to provide the Provider with all elements necessary for the smooth running of the Session within the following deadlines:
Any delay in transmitting these elements may impact the quality of the Session, without the Provider being held liable.

• Teleprompter text: at least twenty-four (24) hours before the start of the Session;
• Creative brief, rundown or any preparation documents: at least forty-eight (48) hours before the Session.

Technical instructions (framing, lighting, audio settings) fall under the exclusive competence of the technician. The Client may express preferences and creative direction, which will be accommodated where possible within the technical constraints of the studio.

Rushes (raw capture files) are transferred to the Client within twenty-four (24) to forty-eight (48) business hours following the end of the Session, via a secure download link sent by email.

The Client is solely responsible for downloading and backing up the files within five (5) business days following the download link being made available. After this period, the Provider does not guarantee that the files will remain on its servers.

Beyond seven (7) business days following availability, rushes and associated files may be permanently deleted from the Provider's servers, without notice or possibility of recovery, unless an explicit written request for extended storage is sent to the Provider before this deadline expires. Extended storage may be subject to additional billing.

For packages including an editing service, the number of revision rounds is strictly defined in the Quote or in the booked package description (e.g.: two revision rounds maximum per video).

Client feedback must be grouped, consolidated and transmitted in writing (email) within the deadline indicated by the Provider after each version is sent. This deadline is specified in the Quote or, failing that, set at five (5) business days.

Beyond the included number of revision rounds, or in the case of fragmented, unconsolidated or late feedback, any additional revision round will be billed at the prevailing rate, communicated to the Client before work commences.

The Provider undertakes to deliver editing versions within reasonable timelines, communicated to the Client. Delivery timelines are indicative and do not constitute a firm commitment, unless otherwise stated in the Quote.

The Client warrants that they hold all necessary rights, authorizations and licenses for the content, elements, trademarks, music and images used or recorded during the Session, including the image rights of all persons appearing in the content.

The Client undertakes to obtain, prior to the Session, the written image rights authorizations of any person filmed or photographed in the Provider's studios, in accordance with Article 9 of the French Civil Code and Article 226-1 of the French Criminal Code.

The Client is solely responsible for ensuring that the content produced complies with applicable legislation, particularly regarding copyright, trademark law, image rights and advertising regulations. The Client indemnifies and holds the Provider harmless against any action, claim or demand from a third party in this regard and undertakes to compensate the Provider for any loss resulting from such action.

The Provider retains the right to use visual content produced during the Session (excerpts, images, behind-the-scenes) for the promotion of its business (portfolio, website, social media), unless a confidentiality clause is expressly agreed in writing before the start of the Session. This right may be withdrawn at any time by written notification from the Client to hello@creativgen.com.

In the event of public distribution of content produced during the Session, a credit mentioning CreativGen studio is strongly appreciated but is not mandatory, unless otherwise stipulated in the Quote.

The Provider declares that it holds professional liability insurance covering damages that may occur in the course of its business. The Client is encouraged to take out their own insurance to cover damages they may cause to the Provider's property or to third parties, as well as damages that may affect their own belongings (personal equipment, storage media, etc.).

The Provider uses all reasonable means to ensure the proper functioning of its equipment and the quality of its services. However, this constitutes an obligation of means, not of result.

The Provider disclaims all liability in the event of:

• Loss, alteration or destruction of data resulting from mishandling by the Client or Occupants, or from the Client's failure to back up within the specified timeframes;
• Defamatory, illegal, infringing or non-compliant content recorded by the Client under their sole responsibility;
• Damage to personal equipment belonging to the Client or Occupants brought onto the premises;
• Loss, theft or deterioration of Occupants' personal belongings on the Provider's premises;
• Technical failure beyond the Provider's control (power outage, network failure, unforeseeable equipment malfunction), subject to offering a free rescheduling of the Session.

In any event, the Provider's total liability under these Rules is expressly limited to the amount actually paid by the Client for the Session in question.

Any breach of these Rules may result in, depending on the severity of the infringement and at the sole discretion of the Provider:

• A verbal or written warning;
• Immediate termination of the ongoing Session, without refund;
• Temporary or permanent ban from the Provider's studios;
• Invoicing for damages caused to materials, equipment or premises.

These sanctions are without prejudice to any right of the Provider to initiate legal proceedings and claim damages for losses suffered.

The Provider reserves the right to amend these Rules at any time. The version in force is that displayed on the premises and published on the Provider's website on the date of the Session. The Client is invited to review the Rules before each Session.