Fantasmagorie Agency, as data controller, collects and processes the personal data of Site users in accordance with Regulation (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data (GDPR) and French Law No. 78-17 of January 6, 1978, as amended ("Data Protection Act").
Personal data collected via the Site (surname, first name, email address, phone number, browsing data) is processed for the following purposes: management of contact and quote requests, management of bookings and customer relations, sending commercial communications (subject to user consent), improvement of the Site and user experience, and compliance with legal and regulatory obligations.
Personal data is retained for the period strictly necessary for the purposes for which it is collected, then archived in accordance with applicable legal retention periods (including accounting and tax obligations). Commercial prospecting data is retained for three (3) years from the last active contact.
Personal data may be transmitted to Fantasmagorie Agency's technical subcontractors (host, payment provider, email service) strictly within the scope of their missions. No personal data is sold or transferred to third parties for commercial purposes without the user's prior express consent.
In accordance with applicable regulations, each user has the following rights over their personal data: right of access (Article 15 GDPR), right of rectification (Article 16), right to erasure (Article 17), right to restriction of processing (Article 18), right to data portability (Article 20), right to object (Article 21) and the right to define directives regarding the fate of their data after death (Data Protection Act). These rights may be exercised by email to hello@creativgen.com or by post addressed to the company's registered office.
In the event of an unresolved complaint, the user may lodge a complaint with the French Data Protection Authority (CNIL), 3 Place de Fontenoy — TSA 80715, 75334 Paris Cedex 07, or via its website: www.cnil.fr.