Cookie Policy

Version of 3/17/2026

CreativGen — Fantasmagorie Agency

This Cookie Policy supplements CreativGen's Privacy Policy and informs users of the website creativgen.com (hereinafter "the Site") about the use of cookies and similar technologies. It is drafted in accordance with Directive 2002/58/EC ("ePrivacy Directive") transposed into French law by Article 82 of the Loi Informatique et Libertés, and the CNIL guidelines of 1 October 2020.

This document is drafted in French, which is the authoritative version. The English version is provided for informational purposes only and shall not prevail in the event of any discrepancy in interpretation.

What is a cookie?

A cookie is a small text file placed on the user's device (computer, tablet, smartphone) when browsing a website. It allows the site to recognize the user's device and store certain information about their browsing.

Cookies may be "session" cookies (deleted when the browser is closed) or "persistent" cookies (retained for a specified period). They may be placed by the Site itself ("first-party" cookies) or by third-party services integrated into the Site ("third-party" cookies).

Cookies used on the Site

The Site uses the following categories of cookies:

Strictly necessary cookies

These cookies are essential for the Site to function and cannot be disabled. They enable essential functions such as authentication, session security and cookie consent preference storage. They do not require user consent in accordance with Article 82 of the Loi Informatique et Libertés.

Session cookie: user authentication and secure session maintenance. Duration: 7 days (users) or 24 hours (administrators/team). First-party cookie.
Axeptio preferences: storage of cookie consent choices. Duration: 12 months. First-party cookie.
Language preferences: storage of the language chosen by the user (French or English). Duration: session. First-party cookie.

Security cookies

These cookies are placed to protect the Site against abuse, spam and fraudulent activity. They are considered strictly necessary for the proper functioning of the service.

Google reCAPTCHA: analysis of user behavior to distinguish humans from bots during sensitive actions (login, form submissions). Cookies placed by Google (third-party). Duration: variable (6 months maximum). Google privacy policy: https://policies.google.com/privacy.

Analytics cookies

These cookies measure Site audience, analyze user browsing behavior and improve the user experience. They are only placed after obtaining user consent.

Hotjar: anonymized recording of browsing sessions (mouse movements, clicks, scrolling), heatmaps and surveys. Hotjar does not collect personally identifiable data and automatically masks sensitive input fields. Cookies placed by Hotjar (third-party). Duration: 365 days maximum. Hotjar privacy policy: https://www.hotjar.com/legal/policies/privacy/.

Payment cookies

These cookies are placed by our payment provider during the booking and payment process. They are necessary for the proper completion of the transaction and fraud prevention.

Stripe: fraud detection, payment authentication, payment session maintenance. Cookies placed by Stripe (third-party). Duration: variable. Stripe privacy policy: https://stripe.com/fr/privacy.

Managing your cookie preferences

On your first visit to the Site, an information banner allows you to accept or refuse non-essential cookies. You can change your choices at any time by clicking the "Manage cookies" button located in the Site footer.

You can also configure your browser to accept, refuse or delete cookies. The configuration procedure varies depending on the browser used. Here are links to the help pages of the main browsers:

Google Chrome: chrome://settings/cookies
Mozilla Firefox: about:preferences#privacy
Apple Safari: Preferences > Privacy
Microsoft Edge: edge://settings/privacy

Legal basis

Strictly necessary cookies and security cookies are placed on the basis of the Data Controller's legitimate interest (Article 6.1.f GDPR) and the exemption provided for in Article 82 of the Loi Informatique et Libertés.

Analytics cookies (Hotjar) are placed on the basis of user consent (Article 6.1.a GDPR), collected via the Axeptio consent banner.

Changes to the cookie policy

The Data Controller reserves the right to modify this Cookie Policy at any time to reflect technological, regulatory or practical changes. The version in force is that published on the Site, identified by its update date.

For any questions regarding this cookie policy, you may contact us at hello@creativgen.com or by post to the company's registered office address.